FAQs

Ordering and shipping

In which currency are the prices listed on the website?

All prices are quoted in USD.

I just placed an order. When will it be shipped?

We strive to ship all orders within 2–3 business days. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with tracking information. Please note that delivery times may vary depending on your location and the shipping provider.

How long does shipping take?

We ship within the USA, but shipping times may vary depending on your location and the shipping carrier. Most orders within the USA arrive within 4–7 business days after shipment. Once your order has shipped, you will receive a tracking number via email, which you can use to track your order's shipping status.

Can I track my order?

Yes, you will receive a tracking number via email as soon as your order has been shipped.

Returns and exchanges:

I'm not satisfied with my order. Can I return it?

Yes! We stand behind the taste of our relish products. If you are not completely satisfied with your purchase, we offer a money-back guarantee. Please contact us within 10 days of receiving your order at info.l.berger7718@gmail.com
to arrange a return and discuss the refund process.

What happens if there is a problem with my order?

Please contact us at

Please send your information to info.l.berger7718@gmail.com, and we will do our best to resolve the issue.

Who pays for the return shipping?

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.

Order management:

Can I cancel my order?

You can cancel your order before it is shipped without penalty. Please contact us at info.l.berger7718@gmail.comto request a cancellation.

I gave the wrong address, what should I do?

Please notify us immediately at info.l.berger7718@gmail.com. We can correct the address within 24 hours of your order.

Miscellaneous:

I have a question that hasn't been answered. Can you please help me?

Of course! Send us an email to info.l.berger7718@gmail.com. How should I store my relish?

Store in the refrigerator after opening.